Refund policy
We accept returns within 10 days of the date your order is delivered.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free of stains, odors, pet hair, damage, or alterations.
Items that do not meet these conditions may be refused and returned to the customer.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale items
- Gift cards
- Items marked as non-returnable
- Products that have been worn, washed, or damaged after delivery
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable.
Exchanges
We currently offer exchanges for:
- Different sizes
- Different colors (when available)
- Defective or damaged items
If your requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We'll make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The item arrived damaged or defective.
- The return is the result of our error.
We recommend using a trackable shipping service, as DIHTEYLS is not responsible for lost return packages.
How to Start a Return
To begin a return, please contact us at:
Include:
- Your order number
- Your full name
- The item(s) you'd like to return
- The reason for the return
Our team will provide return instructions.
Contact
Questions about your order?
Email: info@dihteyls.com