Shipping policy

At DIHTEYLS, we're committed to getting your order to you as quickly and securely as possible.

Order Processing

Orders are processed within 1–5 business days after payment has been confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times after your order has shipped:

  • United States: 3–7 business days
  • International: 7–21 business days (where available)

Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any available free shipping promotions will be displayed at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

DIHTEYLS is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

If an order is returned because of an incorrect address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

DIHTEYLS is not responsible for:

  • Lost packages
  • Stolen packages
  • Carrier delays
  • Weather-related delays
  • Customs delays (for international shipments)

If your tracking indicates your package has been delivered but you cannot locate it, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These fees are not included in the purchase price or shipping cost.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged item(s)

We'll work with you to resolve the issue as quickly as possible.

Shipping Restrictions

We currently ship to locations available at checkout.

Some products or destinations may not be eligible for international shipping.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

DIHTEYLS

Email: info@dihteyls.com

Website: www.dihteyls.com